We are generally reluctant to freeze our customers' accounts, however there are rare instances where we need to apply bans.
These cases can be divided into different categories:
The user account has been restricted
If the user account is only to be restricted, we ask that you contact us on our e-mail for this case or by ticket.
Activation can usually be carried out again as soon as the case has been clarified.
A case in this category is opened when there is a slight violation of our Terms of Service.
The user account has been blocked